Evolution, restructure, or decentralizing. Call it what you want, but marketing and sales roles are changing. Now, companies need growth leaders to flex both sides of their brain–both established skills such as brand and communications, but also more progressive skills such as digital, data, and performance. This creates significant complexity when identifying the type of marketer our clients need.
Since no two growth leaders are created equally, we'll start by determining the type of growth leader you need. This involves aligning on the scope and impact you need from your next growth leader—and then helps us identify the right candidate profile.
Step 1: Strategic discovery
We thoroughly analyze your organization's unique culture, challenges, and objectives to create an ideal leader specification tailored to your specific growth leadership needs.
Step 2: Targeted exploration
Using our extensive network, we identify and engage with high-caliber candidates whose expertise aligns with your strategic priorities and growth acceleration requirements.
Step 3: Comprehensive evaluation
Candidates undergo our rigorous assessment process to identify development opportunities and measure their capabilities against the critical success factors that matter most to your organization's growth effectiveness.
Step 4: Collaborative selection
We facilitate an informed decision-making process, presenting you with exceptional candidates who demonstrate the right combination of expertise, leadership, and cultural fit.
Step 5: Successful integration
Our partnership continues beyond selection, supporting a smooth transition and laying the groundwork for your new growth leader's lasting success.
While each growth executive search is unique, our process typically takes 14-25 weeks from initiation to offer acceptance. Our structured approach allows for thorough assessment while maintaining momentum. We understand the importance of finding the right CMO or customer activation and growth leader efficiently, as prolonged vacancies in this critical role can impact strategic marketing initiatives. Delays in filling these positions can affect brand positioning, customer acquisition strategies, and ultimately revenue growth. Whether you're seeking a data-driven marketing leader or a revenue-focused growth executive, we deliver exceptional candidates within this timeframe.
We recruit for the full spectrum of senior customer and growth leadership roles, including Chief Customer Officers, Chief Growth Officers, Chief Marketing Officers, VP of Customer Experience, Head of Customer Success, Customer Engagement Directors, Revenue Growth Executives, Digital Marketing Leaders, Customer Insights Directors, and other strategic customer-focused positions. Our expertise spans public companies, private equity-backed firms, and private organizations across all sectors and growth stages.
Our advisors have extensive experience working with boards and C-suite executives at major global organizations across industries. We don't just fill positions—we help you define what customer activation and growth leadership should look like for your specific strategic needs, then find leaders who can deliver transformative results. We serve as strategic advisors throughout the entire process—from role definition through successful integration of your new customer and growth leader.
Successful marketing executive searches require alignment of customer expertise, business acumen, digital expertise and revenue-driving capabilities. We implement a comprehensive assessment approach that includes in-depth competency-based interviews, psychometric evaluations, reference checking, and situational analysis. Our process identifies candidates who not only possess strong customer strategy knowledge but also demonstrate the strategic thinking, data-driven decision-making abilities, and leadership qualities needed to drive sustainable growth in today's dynamic business environment.
We maintain extensive networks of high-performing customer and growth executives across industries and geographies. Our sourcing strategy leverages established relationships with proven customer-centric leaders and proprietary research methodologies. We identify candidates who may not be actively seeking new opportunities but whose expertise in customer journey optimization, growth strategy, digital engagement, and revenue enhancement align perfectly with your organizational needs.
We know that finding the right CMO and customer and growth leadership talent is just the beginning. Our strategic recruitment services can include comprehensive onboarding support to ensure your new leader can make an impact quickly. We facilitate key relationship building, help align expectations, and provide ongoing coaching during the critical first months to maximize the chances of long-term success.
Our CMO and customer and growth leadership recruitment capabilities extend globally. As a leading global leadership advisory firm, we maintain deep networks of customer and growth leadership talent across North America, Europe, Asia Pacific, Latin America, and emerging markets, allowing us to recruit customer-focused executives wherever your organization operates.
RRA's specialized customer and growth leadership consultants bring decades of collective experience placing top customer-focused executives across industries. Our consultants understand the evolving role of modern customer and growth leaders who must balance customer-centricity with digital transformation, data analytics, and sustainable revenue strategies. Our deep understanding of these functions enables us to identify candidates with the precise blend of customer expertise and leadership qualities your organization needs.